Good Communication

from £349 + VAT

1 day course

Being able to communicate effectively is an essential skills in any working environment.

Develop the skills to influence others, build relationships, manage conflicts and more.

Principles of communication

Improve existing skills

Assertive, positive and influential

Give constructive feedback

Communicating with difficult people

Time Management

from £349 + VAT

1 day course

Take control of your day by managing your time effectively and efficiently.

Our experts will help you clarify goals and objectives and prioritise them accordingly.

Setting goals

Efficient planning

Prioritising activities

Saying no

Keeping an activities log

Professional Telephone Skills

from £ + VAT

1 day course

Create a positive first impression and communicate effectively when using the telephone.

Learn the different set of skills required when not communicating face-to-face.

Sound confident and helpful

Analysing your phone manner

Screening calls

Building a rapport

Taking messages

Team Working

from £349 + VAT

1 day course

Develop collaborative teamworking skills to forge better working relationships.

Be part of a positive, motivated team working together to achieve the same goal.

Define effective teams

Roles in a team

Setting objectives

Team leadership

Effective communication

Customer Service

from £349 + VAT

1 day course

Learn how to resolve the challenges that difficult customers and stressful situations create.

Gain the confidence to reach a positive resolution that will keep customer happy.

What is a difficult customer?

Assess the situation and challenges

Good communication

Develop your assertiveness

Find a resolution

Stress Management

from £349 + VAT

1 day course

Learn all about stress and the different ways you can manage and reduce it.

Take part in practical exercises to learn coping strategies to use at work and home.

Understanding what stress is

Recognising personal stress

Coping strategies

Building resilience

A stress action plan

Assertiveness

from £299 + VAT

1 day course

Learn to make your voice heard and control your emotions.

Become assertive, persuasive and communicate messages confidently to your team.

Persuasive and communication skills

Overcome anxiety and apprehension

Use positive language

Say no with confidence

Manage difficult people/situations

Conflict Resolution

from £349 + VAT

1 day course

Understand the triggers of conflict and how reactions can resolve or provoke a situation.

Minimise both the damage to relationships and the loss of productivity in the workplace.

Where conflict may occur

Using emotional intelligence

Verbal and non-verbal communication

Identifying causes of conflict

Managing conflict solutions