Personal Development Courses | Live Online & Classroom
We offer a selection of effective courses on personal development and self improvement. Each course was developed to help you realise and maximise your potential.
PERSONAL IMPROVEMENT EXPERTS | SMALL CLASS SIZES | LIVE ONLINE & CLASSROOM |
Good Communication
from £349 + VAT
1 day course
Being able to communicate effectively is an essential skills in any working environment.
Develop the skills to influence others, build relationships, manage conflicts and more.
Principles of communication
Improve existing skills
Assertive, positive and influential
Give constructive feedback
Communicating with difficult people
Time Management
from £349 + VAT
1 day course
Take control of your day by managing your time effectively and efficiently.
Our experts will help you clarify goals and objectives and prioritise them accordingly.
Setting goals
Efficient planning
Prioritising activities
Saying no
Keeping an activities log
Professional Telephone Skills
from £349 + VAT
1 day course
Create a positive first impression and communicate effectively when using the telephone.
Learn the different set of skills required when not communicating face-to-face.
Sound confident and helpful
Analysing your phone manner
Screening calls
Building a rapport
Taking messages
Team Working
from £349 + VAT
1 day course
Develop collaborative teamworking skills to forge better working relationships.
Be part of a positive, motivated team working together to achieve the same goal.
Define effective teams
Roles in a team
Setting objectives
Team leadership
Effective communication
Customer Service
from £399 + VAT
1 day course
Learn how to resolve the challenges that difficult customers and stressful situations create.
Gain the confidence to reach a positive resolution that will keep customer happy.
What is a difficult customer?
Assess the situation and challenges
Good communication
Develop your assertiveness
Find a resolution
Stress Management
from £ + VAT
1 day course
Learn all about stress and the different ways you can manage and reduce it.
Take part in practical exercises to learn coping strategies to use at work and home.
Understanding what stress is
Recognising personal stress
Coping strategies
Building resilience
A stress action plan
Assertiveness
from £349 + VAT
1 day course
Learn to make your voice heard and control your emotions.
Become assertive, persuasive and communicate messages confidently to your team.
Persuasive and communication skills
Overcome anxiety and apprehension
Use positive language
Say no with confidence
Manage difficult people/situations
Conflict Resolution
from £399 + VAT
1 day course
Understand the triggers of conflict and how reactions can resolve or provoke a situation.
Minimise both the damage to relationships and the loss of productivity in the workplace.
Where conflict may occur
Using emotional intelligence
Verbal and non-verbal communication
Identifying causes of conflict
Managing conflict solutions
"Tina was excellent throughout the day, I found it very informative and will be putting some of the methods in to practice.
The site had a nice relaxed feel to it and the food was excellent."
"The pace of the course was really good and I like the style of delivery. The trainer was knowledgeable and friendly which was very reassuring for the subject of the course."
