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Assertiveness | Training Course

Learn effective communication techniques to express yourself confidently.
Make your voice heard and build positive relationships.

SMALL COURSE SIZES | EXPERT TRAINERS | LONDON LOCATION | PROFESSIONAL PERSONAL DEVELOPMENT

  Course Dates Venue   Price  
London Bridge £429 + VAT save £70
Online £429 + VAT save £70
London Bridge £499 + VAT
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT

Assertiveness | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways
Takeaways

What will I learn?

  • Recognise different assertiveness styles
  • Assess and improve your own communication style
  • Use positive body language to influence perceptions
  • Effectively express yourself in discussions
  • Confidently handle challenging situations
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.8 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 86 reviews

The principles of assertion

• Recognising assertiveness

• Understanding the different styles of behaviour - assertive, passive, aggressive

• The need for assertiveness, persuasion and communication

• The difference between aggression and assertiveness


Self-assessment

• Recognising your own style

• What are the strengths and weaknesses of your style

• How to apply assertiveness at work

• Recognising and dealing with your own anxiety, apprehension and fear


Assertiveness and body language

• What is positive body language?

• Projecting a more confident, open and competent image

• How to use positive body language to influence others perceptions

Taking control with positive language and voice control

• Benefiting from win-win assertiveness

• Listening, understanding, discussing, being specific

• Using assertiveness in meetings

• Making requests without manipulation

• Giving and receiving feedback

• Establishing your goals and an action plan for implementing on return to work


Saying No

• Refusing unreasonable requests with confidence

• How to say no without feeling guilt


Using assertiveness positively

• Using assertiveness to manage criticism, confrontation and anger

• Managing challenging situations

• Using assertiveness to form stronger relationships


Questions and answers


This course is also available as a private course. If you wish we can tailor the content for your team. Please contact us for more details.

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"Making it easy to understand and light hearted. Very informative with great examples."
Specsavers
7th February - Assertiveness

Latest Reviews
Assertiveness
"The course was informative, engaging, relevant and full of nice moments of humour."
University Of Cambridge
  • 21st August
Assertiveness
"I thought Michael was great and very knowledgeable. He was articulate and clear with his points and made the whole session enjoyable."
BBC
  • 21st August
Assertiveness
"This was my 3rd visit to Media Training, and I never leave disappointed. Michael created a lovely learning environment and gave me an insightful introduction to assertiveness. I was lucky enough to be the only person in the class so was able to ask all my questions and have personalised advice. I now have lots of practical tips and things to think about when approaching being more assertive in the future."
King's College London
  • 28th June