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Assertiveness | Training Course

Learn to make your voice heard and control your emotions.
Become assertive, persuasive and communicate messages confidently to your team.

SMALL COURSE SIZES | EXPERT TRAINERS | LONDON LOCATION | PROFESSIONAL PERSONAL DEVELOPMENT

  Course Dates Venue   Price  
London Bridge £379 + VAT save £100
Online £329 + VAT save £150

Assertiveness | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways
Takeaways

What will I learn?

  • Persuasive and communication skills
  • Overcome anxiety and apprehension
  • Use positive language
  • Say no with confidence
  • Manage difficult people/situations
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.7 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 53 reviews

The principles of assertion

• Recognising assertiveness

• Understanding the different styles of behaviour ‐ assertive, passive, aggressive

• The need for assertiveness, persuasion and communication

• The difference between aggression and assertiveness


Self-assessment

• Recognising your own style

• What are the strengths and weaknesses of your style

• How to apply assertiveness at work

• Recognising and dealing with your own anxiety, apprehension and fear


Assertiveness and body language

• What is positive body language?

• Projecting a more confident, open and competent image

• How to use positive body language to influence others perceptions

Taking control with positive language and voice control

• Benefiting from win-win assertiveness

• Listening, understanding, discussing, being specific

• Using assertiveness in meetings

• Making requests without manipulation

• Giving and receiving feedback

• Establishing your goals and an action plan for implementing on return to work


Saying No

• Refusing unreasonable requests with confidence

• How to say no without feeling guilt


Using assertiveness positively

• Using assertiveness to manage criticism, confrontation and anger

• Managing difficult people and situations

• Using assertiveness to form stronger relationships


Questions and Answers

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"The course was great. It was fantastic to learn about all the different techniques."
Cherry Advertisting
22nd November - Assertiveness

Latest Reviews



"I particularly appreciated the warm welcome from everyone right from the start, and the way the trainer made the course content really tailored and bespoke. Fantastic setting and premises too, and delicious lunch."
National Trust
  • 19th August


"The pace of the course was really good and I like the style of delivery. The trainer was knowledgeable and friendly which was very reassuring for the subject of the course."
British Red Cross
  • 25th October


"I really enjoyed how personal the course was, there was lots of exercises and time given to think about the questions and to reflect on your answers."
RSM
  • 15th March