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Assertiveness | Training Course

Learn effective communication techniques to express yourself confidently.
Make your voice heard and build positive relationships.


  Course Dates Venue   Price  
London Bridge £379 + VAT save £120
Online £349 + VAT save £150
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT

Assertiveness | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways

What will I learn?

  • Recognise different assertiveness styles
  • Assess and improve your own communication style
  • Use positive body language to influence perceptions
  • Effectively express yourself in discussions
  • Confidently handle challenging situations
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.7 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 80 reviews

The principles of assertion

• Recognising assertiveness

• Understanding the different styles of behaviour - assertive, passive, aggressive

• The need for assertiveness, persuasion and communication

• The difference between aggression and assertiveness


• Recognising your own style

• What are the strengths and weaknesses of your style

• How to apply assertiveness at work

• Recognising and dealing with your own anxiety, apprehension and fear

Assertiveness and body language

• What is positive body language?

• Projecting a more confident, open and competent image

• How to use positive body language to influence others perceptions

Taking control with positive language and voice control

• Benefiting from win-win assertiveness

• Listening, understanding, discussing, being specific

• Using assertiveness in meetings

• Making requests without manipulation

• Giving and receiving feedback

• Establishing your goals and an action plan for implementing on return to work

Saying No

• Refusing unreasonable requests with confidence

• How to say no without feeling guilt

Using assertiveness positively

• Using assertiveness to manage criticism, confrontation and anger

• Managing challenging situations

• Using assertiveness to form stronger relationships

Questions and Answers

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"This course was fantastic, I've had both theory and workshopped assertiveness methods I can transfer into my job and daily life straightaway. It was also a fun and engaging way to spend the time. Thanks to Michael. Thank you!"
8th April - Assertiveness

Latest Reviews

"Being able to breakdown assertiveness, allowing for questions. Good notes to takeaway"
  • 15th March

"Course was engaging, informative, and inspiring, I will definitely be using the skills I learnt in todays session in my work."
  • 15th March

"Clear and engaging teaching with ability to absorb information in a way that works for different people. Some great suggested extra reading."
  • 15th March