Course Dates | Venue | Price | ||
---|---|---|---|---|
London Bridge | £429 + VAT save £70 | |||
Online | £399 + VAT save £100 | |||
London Bridge | £499 + VAT | |||
Online | £499 + VAT | |||
London Bridge | £499 + VAT | |||
Online | £499 + VAT | |||
London Bridge | £499 + VAT |
The principles of assertion
• Recognising assertiveness
• Understanding the different styles of behaviour - assertive, passive, aggressive
• The need for assertiveness, persuasion and communication
• The difference between aggression and assertiveness
Self-assessment
• Recognising your own style
• What are the strengths and weaknesses of your style
• How to apply assertiveness at work
• Recognising and dealing with your own anxiety, apprehension and fear
Assertiveness and body language
• What is positive body language?
• Projecting a more confident, open and competent image
• How to use positive body language to influence others perceptions
Taking control with positive language and voice control
• Benefiting from win-win assertiveness
• Listening, understanding, discussing, being specific
• Using assertiveness in meetings
• Making requests without manipulation
• Giving and receiving feedback
• Establishing your goals and an action plan for implementing on return to work
Saying No
• Refusing unreasonable requests with confidence
• How to say no without feeling guilt
Using assertiveness positively
• Using assertiveness to manage criticism, confrontation and anger
• Managing challenging situations
• Using assertiveness to form stronger relationships
Questions and Answers
"This was my 3rd visit to Media Training, and I never leave disappointed. Michael created a lovely learning environment and gave me an insightful introduction to assertiveness. I was lucky enough to be the only person in the class so was able to ask all my questions and have personalised advice. I now have lots of practical tips and things to think about when approaching being more assertive in the future."