The principles of assertion
• Recognising assertiveness
• Understanding the different styles of behaviour ‐ assertive, passive, aggressive
• The need for assertiveness, persuasion and communication
• The difference between aggression and assertiveness
Self-assessment
• Recognising your own style
• What are the strengths and weaknesses of your style
• How to apply assertiveness at work
• Recognising and dealing with your own anxiety, apprehension and fear
Assertiveness and body language
• What is positive body language?
• Projecting a more confident, open and competent image
• How to use positive body language to influence others perceptions
Taking control with positive language and voice control
• Benefiting from win-win assertiveness
• Listening, understanding, discussing, being specific
• Using assertiveness in meetings
• Making requests without manipulation
• Giving and receiving feedback
• Establishing your goals and an action plan for implementing on return to work
Saying No
• Refusing unreasonable requests with confidence
• How to say no without feeling guilt
Using assertiveness positively
• Using assertiveness to manage criticism, confrontation and anger
• Managing difficult people and situations
• Using assertiveness to form stronger relationships
Questions and Answers
| Course Dates | Venue | Price | ||
|---|---|---|---|---|
| Online | £349 + VAT save £100 | |||
| London Bridge | £449 + VAT | |||
| Online | £449 + VAT | |||
| London Bridge | £449 + VAT | |||
| Online | £449 + VAT | |||
| London Bridge | £449 + VAT | |||
| Online | £449 + VAT | |||
| London Bridge | £449 + VAT | |||
| Online | £449 + VAT | |||
| London Bridge | £449 + VAT | |||
| Online | £449 + VAT |
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