Responsive image

Booking Terms


If you wish to cancel or postpone your course you must notify us in writing. Cancellation does not become effective until Media Training confirms it has received this.

The following cancellation charges apply:

• More than 5 working days notice: Free to cancel, postpone or reschedule.

• 5 or less working days notice: The full cost of the course.

If you cannot attend the course but want to send a colleague in your place you can do this free of charge by notifying us at any point prior to the day of the course.

Media Training reserves the right to cancel a course or part of a course at any time and will attempt to reschedule at a time convenient to you or will offer you a full refund. Under no circumstances will compensation be payable or shall Media Training be liable for any loss of profit.

The course outlines displayed on Media Training's website are designed as a guide and whilst our trainers strive to follow the outline they are given flexibility in the classroom to allow them to accommodate the group's requirements.

We provide all of our delegates with a pre-course objectives form which should be completed and returned by email prior to the course. Clients are encouraged to include any course requirements and areas of focus for the course to help our trainers better understand expectations.

COVID19 Rescheduling

During the COVID19 pandemic, in the event of a local lockdown, Media Training reserves the right to transfer any courses which were classroom based to our online platform. Classroom courses affected by such an event will not be refundable, however you will be welcome to postpone your classroom based course until such time as lockdown restrictions are again lifted.

Vouchers and Pre-paid Courses

Training vouchers and credits for courses that are pre-paid are valid for a period of 6 months only, unless agreed in advance in writing.

6 months after booking, any monies for unused training days remaining in credit will not be refundable but will still be available to use against future courses.

Discounts, Pricing & Special Offers

We advertise special offers on courses on our website from time to time. Special offer prices are a one off discount which cannot be used in conjunction with any of the other discount schemes we offer.

If you have already booked on a course at standard pricing and the course subsequently has a special offer made for other delegates who may attend, we are unable to retrospectively offer you the new special offer price.

All pricing listed on our website is a plus VAT price (ie. VAT is to be added to get the final price) unless specified.

All other discounts are fully explained on our discounts page, no two discount schemes can be used together, you must choose the one most suitable to you at the point of purchase.


Media Training provide course materials for all of our courses, we ask that our clients do not duplicate or use any of the materials they receive from Media Training for distribution to others.

Privacy Notice

By accepting our terms and conditions of booking when reserving a place or places on one of our courses, you grant us your permission to record your personal details and log your IP address.

This information will not be made available to any party other than us, you and representatives of your company when appropriate.