Here are the steps we have put in place to make sure that your visit to the centre is safe.
If you have any questions for us on our policy, please call us on 020 7407 8880.
UPDATED TO REFLECT TIER 4 RESTRICTIONS TAKING EFFECT FROM 20th DECEMBER 2020
Our centre will close from 5th January 2021 as per government instructions.
Classroom based courses between 05/01/21 and the end of February will be moved to online where possible. If you have booked a course running at our centre between these dates, we'll be in touch soon to discuss your options. We'll update this advice again when National Lockdown status is reviewed.
Our friendly team are here to make your visit as enjoyable as possible.
We'll welcome you to our centre, deal with any queries you might have as well as serve you a delicious lunch and as much tea and coffee as you need. To reduce the risk of transmission, our FOH team will also be wearing masks or visors throughout the day to ensure you always feel safe.
Before you arrive at our centre it would be great if you could please download the Government’s Track and Trace app.
This is the fastest way of knowing when you’re at risk from the coronavirus. We will ask you to scan our company QR code when you arrive at the centre meaning you will quickly get alerted if you have come into contact with anyone who has had the virus.
If you live close enough to the centre to walk or bike, you'll enjoy great views of London on the way. Our location is pretty spectacular.
We'll be providing secure bike parking in the centre now, so you can enjoy your learning time without worrying about your bike not being there when you leave.
Before you enter the centre, we'll give you a quick temperature check with a contactless temp gun.
This way we'll know that there's nobody in the centre who should be at home isolating and recovering. It'll give peace of mind to everyone in the centre. Thanks for cooperating with this us on this point, it's key for everyone's safety.
Before you join us in the centre we'll ask you to thoroughly wash your hands at a sanitising station.
Hand washing regularly when you are in the centre is a really important part of your visit, it keeps us all safe. Avoiding any transmission to learners and staff is our prime concern. We'll have signs in all the obvious places to remind you to do it.
In our very spacious classrooms, 1m social distancing will be observed at all times. Also, there will never be more than six people in a room at a time.
In the break out areas of the centre we have loads of room to relax and take in the views, and you will be easily able to keep more than 1m apart from other learners.
We ask all learners to bring their own mask and wear it whilst training. If you'd prefer to use a visor, one will be made available for you free of charge. You may remove your face-covering when seated in the break out areas of the centre.
You'll only be training for an hour or so between breaks, so it shouldn't be uncomfortable for anyone.
Our toilets are well stocked with everything you'll need to keep yourself clean and COVID secure.
We'll have sanitising stations set up in the training rooms too, so if you want to give your workstation, keyboard, mouse or monitor a spritz during the day, you'll have all the equipment you'll need to hand to give you peace of mind.
We'll take your name, home address, telephone number and email when you visit us. It means if there ever is a situation where you need to isolate, you can easily be contacted by the NHS
The NHS are the only people we would share your information with - and only in the event of an outbreak associated with one of our visitors.
We've always been proud of how spotlessly clean you think our centre is. We'll continue working with our cleaning partners to ensure those standards are now surpassed.
We'll pay particular attention to shared resources such as seats, desks and workstations and make sure that all communal areas are spotless, so you are safe.
In the interests of hygiene, it isn't possible for us to host our usual stunning buffet lunch, but we have been working on solutions , so we can still spoil you.
We can now provide individual lunch portions from our same amazing supplier to be served in fully compostable, non plastic packaging. We like to feed our guests and make them feel loved.