Professional Telephone Skills
One Day Course
This training course will ensure you create a positive impression and understand how to communicate efficiently and effectively when using the telephone.
Communicating by phone is a requires very different skills in dealing with people face to face. During this practical one day course, you will also learn to deal with enquiries and take messages quickly and effectively, how to listen and understand what the caller is saying and how to deal with difficult people and sales calls in a polite and professional manner.
You need no previous experience to attend this course.
Public Course Dates & Pricing
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