Training Courses

Good Communication

  6 reviews

One Day Course

Classroom Based


The ability to influence others, build relationships, manage conflict and communicate your thoughts effectively are vital skills in today's working environment.

This course uses a combination of case studies and practical exercises to help you develop the key skills required to communicate your thoughts and views effectively at work.

You need no previous experience to attend this course.

Private Courses

One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

We offer a free consultation service to help work out every detail and build the perfect course for you.

From £599 + VAT per day

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Online Courses

We are working on ways to be able to offer our amazing courses online. If this is something that would be of interest to you, we would love to hear from you.


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Course Outline

  • The principles of effective communication
    • What is communication?
    • Understanding verbal and non-verbal communication
    • The difference between passive, aggressive and assertive behaviour
    • Why assertive behaviour is vital for effective communication

    Improving your existing communication skills
    • Understanding whether you are communicating effectively
    • Influencing outcomes by changing your internal frame of mind

    Being assertive, being positive and influencing others
    • Changing the way you interact with work colleagues or clients to maximise your influence
    • Stating your views
    • Explaining your reasoning
    • Using incentives
    • Establishing expectations
    • Using open questions
    • Building common ground
  • Rights and responsibilities
    • Understanding your rights and responsibilities at work

    Providing feedback
    • How to give constructive feedback
    • Getting more from people you work with
    • Changing the way you are managed
    • Positive means productive
    • Avoiding unnecessary confrontation

    Communicating effectively with difficult people
    • Developing strategies and techniques for communicating and dealing effectively with difficult situations
    • Dealing with aggressive or difficult people

    Practical exercises

    Questions and answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel more than 7 days before your course and there's no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Reputation + Feedback

Our Clients

We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 20423 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed20423
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.8 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.6%

  Recent Feedback

"Providing excellent course content and examples and giving plenty of time to ask questions and input where necessary"

"Communication! The course leader Martin was very knowledgeable about the subject and introduced personal experiences to highlight certain elements. He was friendly, energetic and obviously loves what he does, which led to the experience being more interesting and inspiring!"