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Good Communication | Training Course

Being able to communicate effectively is an essential skill in any working environment.
Develop the skills to influence others, build valuable relationships and manage conflict.


  Course Dates Venue   Price  
London Bridge £399 + VAT save £100
Online £499 + VAT

Good Communication | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways

What will I learn?

  • Understand non-verbal cues
  • Techniques for effective communication
  • Influence outcomes through positivity
  • Provide constructive feedback
  • Communicating with difficult people
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.6 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 14 reviews

The principles of effective communication

• What is communication?

• Understanding verbal and non-verbal communication

• The difference between passive, aggressive and assertive behaviour

• Why assertive behaviour is vital for effective communication

Improving your existing communication skills

• Understanding whether you are communicating effectively

• Influencing outcomes by changing your internal frame of mind

Being assertive, being positive and influencing others

• Changing the way you interact with work colleagues or clients to maximise your influence

• Stating your views

• Explaining your reasoning

• Using incentives

• Establishing expectations

• Using open questions

• Building common ground

Rights and responsibilities

• Understanding your rights and responsibilities at work

Providing feedback

• How to give constructive feedback

• Getting more from people you work with

• Changing the way you are managed

• Positive means productive

• Avoiding unnecessary confrontation

Communicating effectively with difficult people

• Developing strategies and techniques for communicating and dealing effectively with difficult situations

• Dealing with aggressive or difficult people

Practical exercises

Questions and answers

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"Engaging content and delivery despite being virtual. Good balance of content and breaks."
Marshall ELearning Consultancy
17th May - Good Communication

Latest Reviews

"Providing excellent course content and examples and giving plenty of time to ask questions and input where necessary"
  • 27th April

"Communication! The course leader Martin was very knowledgeable about the subject and introduced personal experiences to highlight certain elements. He was friendly, energetic and obviously loves what he does, which led to the experience being more interesting and inspiring!"
M&G Investments
  • 29th March