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Good Communication | Training Course

Being able to communicate effectively is an essential skill in any working environment.
Develop the skills to influence others, build valuable relationships and manage conflict.

PERSONAL DEVELOPMENT EXPERTS | PROFESSIONAL TRAINING | SMALL COURSE SIZES | LONDON & LIVE ONLINE

  Course Dates Venue   Price  
Online £399 + VAT save £100
London Bridge £429 + VAT save £70
Online £499 + VAT
London Bridge £499 + VAT
Online £499 + VAT
London Bridge £499 + VAT

Good Communication | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways
Takeaways

What will I learn?

  • Understand non-verbal cues
  • Techniques for effective communication
  • Influence outcomes through positivity
  • Provide constructive feedback
  • Managing challenging situations
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.7 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 23 reviews

The principles of effective communication

• What is communication?

• Understanding verbal and non-verbal communication

• The difference between passive, aggressive and assertive behaviour

• Why assertive behaviour is vital for effective communication

Improving your existing communication skills

• Understanding whether you are communicating effectively

• Influencing outcomes by changing your internal frame of mind

Being assertive, being positive and influencing others

• Changing the way you interact with work colleagues or clients to maximise your influence

• Stating your views

• Explaining your reasoning

• Using incentives

• Establishing expectations

• Using open questions

• Building common ground

Rights and responsibilities

• Understanding your rights and responsibilities at work

Providing feedback

• How to give constructive feedback

• Getting more from people you work with

• Changing the way you are managed

• Positive means productive

• Avoiding unnecessary confrontation

Communicating effectively and managing conflict

• Strategies and techniques for resolving conflict

• Communicating effectively when faced with challenging situations.

Practical exercises

Questions and answers

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"Being engaging, and putting you at ease."
BBC
6th September - Good Communication

Latest Reviews
Good Communication
"Real-life examples, flexible structure, taking questions"
All3Media
  • 10th July
Good Communication
"I think Michael was a fantastic course leader. He was very engaging, insightful and informative. I think there was a good balance of course content to take away. Michael provided good examples and delivered the course in a way that was easy to take in."
WHSmith
  • 10th July
Good Communication
"Course content was clear and relevant. It was well delivered and the trainer kept the group well engaged. The sessions group was small and we had opportunity to feed into the discussion."
HS1 Ltd
  • 10th July