Back
Responsive image

Good Communication | Training Course

Being able to communicate effectively is an essential skills in any working environment.
Develop the skills to influence others, build relationships, manage conflicts and more.

PERSONAL DEVELOPMENT EXPERTS | PROFESSIONAL TRAINING | SMALL COURSE SIZES | LONDON LOCATION

  Course Dates Venue   Price  
Online £329 + VAT save £150
Online £479 + VAT

Good Communication | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways
Takeaways

What will I learn?

  • Principles of communication
  • Improve existing skills
  • Assertive, positive and influential
  • Give constructive feedback
  • Communicating with difficult people
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.6 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 12 reviews

The principles of effective communication

• What is communication?

• Understanding verbal and non-verbal communication

• The difference between passive, aggressive and assertive behaviour

• Why assertive behaviour is vital for effective communication

Improving your existing communication skills

• Understanding whether you are communicating effectively

• Influencing outcomes by changing your internal frame of mind

Being assertive, being positive and influencing others

• Changing the way you interact with work colleagues or clients to maximise your influence

• Stating your views

• Explaining your reasoning

• Using incentives

• Establishing expectations

• Using open questions

• Building common ground

Rights and responsibilities

• Understanding your rights and responsibilities at work

Providing feedback

• How to give constructive feedback

• Getting more from people you work with

• Changing the way you are managed

• Positive means productive

• Avoiding unnecessary confrontation

Communicating effectively with difficult people

• Developing strategies and techniques for communicating and dealing effectively with difficult situations

• Dealing with aggressive or difficult people

Practical exercises

Questions and answers

You Might Like These Too

Team Working          

from £379 + VAT

1 day course
Develop collaborative teamworking skills to forge better working relationships.

Be part of a positive, motivated team working together to achieve the same goal.

  • Define effective teams
    Roles in a team
    Setting objectives
    Team leadership
    Effective communication

Conflict Resolution

from £329 + VAT

1 day course
Understand the triggers of conflict and how reactions can resolve a situation.

Strengthen relationships and improve wellbeing in the workplace.

  • Where conflict may occur
    Using emotional intelligence
    Verbal and non-verbal communication
    Identifying causes of conflict
    Managing conflict solutions

Time Management          

from £379 + VAT

1 day course
Take control of your day by managing your time effectively and efficiently.

Our experts will help you clarify goals and objectives and prioritise them accordingly.

  • Setting goals
    Efficient planning
    Prioritising activities
    Saying no
    Keeping an activities log


"Engaging content and delivery despite being virtual. Good balance of content and breaks."
Marshall ELearning Consultancy
17th May - Good Communication

Latest Reviews



"Providing excellent course content and examples and giving plenty of time to ask questions and input where necessary"
YSC
  • 27th April


"Communication! The course leader Martin was very knowledgeable about the subject and introduced personal experiences to highlight certain elements. He was friendly, energetic and obviously loves what he does, which led to the experience being more interesting and inspiring!"
M&G Investments
  • 29th March