Course Dates | Venue | Price | ||
---|---|---|---|---|
London Bridge | £399 + VAT save £100 | |||
Online | £499 + VAT |
The principles of effective communication
• What is communication?
• Understanding verbal and non-verbal communication
• The difference between passive, aggressive and assertive behaviour
• Why assertive behaviour is vital for effective communication
Improving your existing communication skills
• Understanding whether you are communicating effectively
• Influencing outcomes by changing your internal frame of mind
Being assertive, being positive and influencing others
• Changing the way you interact with work colleagues or clients to maximise your influence
• Stating your views
• Explaining your reasoning
• Using incentives
• Establishing expectations
• Using open questions
• Building common ground
Rights and responsibilities
• Understanding your rights and responsibilities at work
Providing feedback
• How to give constructive feedback
• Getting more from people you work with
• Changing the way you are managed
• Positive means productive
• Avoiding unnecessary confrontation
Communicating effectively with difficult people
• Developing strategies and techniques for communicating and dealing effectively with difficult situations
• Dealing with aggressive or difficult people
Practical exercises
Questions and answers
"Engaging content and delivery despite being virtual. Good balance of content and breaks."