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Good Communication | Training Course

Being able to communicate effectively is an essential skill in any working environment.
Develop the skills to influence others, build valuable relationships and manage conflict.


  Course Dates Venue   Price  
London Bridge £399 + VAT save £100
London Bridge £429 + VAT save £70
Online £379 + VAT save £120
London Bridge £499 + VAT

Good Communication | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways

What will I learn?

  • Understand non-verbal cues
  • Techniques for effective communication
  • Influence outcomes through positivity
  • Provide constructive feedback
  • Managing challenging situations
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.7 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 18 reviews

The principles of effective communication

• What is communication?

• Understanding verbal and non-verbal communication

• The difference between passive, aggressive and assertive behaviour

• Why assertive behaviour is vital for effective communication

Improving your existing communication skills

• Understanding whether you are communicating effectively

• Influencing outcomes by changing your internal frame of mind

Being assertive, being positive and influencing others

• Changing the way you interact with work colleagues or clients to maximise your influence

• Stating your views

• Explaining your reasoning

• Using incentives

• Establishing expectations

• Using open questions

• Building common ground

Rights and responsibilities

• Understanding your rights and responsibilities at work

Providing feedback

• How to give constructive feedback

• Getting more from people you work with

• Changing the way you are managed

• Positive means productive

• Avoiding unnecessary confrontation

Communicating effectively and managing conflict

• Strategies and techniques for resolving conflict

• Communicating effectively when faced with challenging situations.

Practical exercises

Questions and answers

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"Everything else. Trainer was charismatic, interesting, experienced and engaging. Loved the venue, training space, refreshments and location. Will definitely look into other available courses provided. Thank you"
Registry Trust Limited
26th January - Good Communication

Latest Reviews

"Engaging content and delivery despite being virtual. Good balance of content and breaks."
Marshall ELearning Consultancy
  • 17th May

"The trainer was very knowledgeable and able to have conversations around topics rather than reading off a script, which was appreciated."
RSM International
  • 23rd December

"Providing excellent course content and examples and giving plenty of time to ask questions and input where necessary"
  • 27th April