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Conflict Resolution | Training Course

Understand what triggers conflict and how to resolve difficult situations.
Learn how to strengthen relationships and improve wellbeing in the workplace.

PERSONAL DEVELOPMENT EXPERTS | PROFESSIONAL TRAINING | SMALL COURSE SIZES | LONDON & LIVE ONLINE

  Course Dates Venue   Price  
London Bridge £429 + VAT save £70
Online £429 + VAT save £70
London Bridge £499 + VAT

Conflict Resolution | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways
Takeaways

What will I learn?

  • Key conflict components and stages
  • Emotional Intelligence's role in conflict
  • Self-awareness and management in conflict
  • Effective negotiation techniques
  • Effective conflict resolution techniques
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.6 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 7 reviews

Introduction

• The key components of conflict

• Recognising the different stages in an escalating conflict

• When to expect to achieve resolution to a conflict

• Recognising situations where conflict may be about to occur


Emotional Intelligence

• What is Emotional Intelligence?

• How can Emotional Intelligence be used in situations of conflict


Employing your Emotional Intelligence

• Self-awareness of your own emotions

• Understanding personal triggers

• Awareness of personal default behaviours

• Self-management of personal emotions, triggers and default behaviours

• Observation of the other parties' behaviours during conflict

• Awareness of the other parties needs in moments of conflict

Verbal and non-verbal communication

• Understanding body language in conflict situations

• Using body language to influence conflict resolution

• Influencing conflict resolution using your tone and voice to

• Understanding how different body language and verbal interaction can prevent and de-escalate conflict

• Understanding your preferred conflict management style


Dealing with a conflict

• Identifying specific cause(s) of a conflict

• Stating individuals wants

• Suggesting and proposing solutions

• Using consequences

• De-escalating a conflict situation

• Managing solutions without loss of integrity


Questions and answers


This course is also available as a private course. If you wish we can tailor the content for your team. Please contact us for more details.

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"Course trainer was very approachable"