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Conflict Resolution | Training Course

Understand what triggers conflict and how to resolve difficult situations.
Learn how to strengthen relationships and improve wellbeing in the workplace.


  Course Dates Venue   Price  
London Bridge £379 + VAT save £100
London Bridge £479 + VAT
Online £329 + VAT save £150
Online £479 + VAT

Conflict Resolution | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways

What will I learn?

  • Key conflict components and stages
  • Emotional Intelligence's role in conflict
  • Self-awareness and management in conflict
  • Effective negotiation techniques
  • Effective conflict resolution techniques
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 5 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 2 reviews


• The key components of conflict

• Recognising the different stages in an escalating conflict

• When to expect to achieve resolution to a conflict

• Recognising situations where conflict may be about to occur

Emotional Intelligence

• What is Emotional Intelligence?

• How can Emotional Intelligence be used in situations of conflict

Employing your Emotional Intelligence

• Self-awareness of personal emotions, triggers and default behaviours.

• Self-management of personal emotions, triggers and default behaviours.

• Observation and awareness of the other parties' behaviours and needs in moments of conflict.

Verbal and non-verbal communication

• Understanding and using body language to influence conflict resolution

• Using your tone and voice to influence conflict resolution

• Understanding how different body language and verbal interaction can prevent and de-escalate conflict

• Understanding your preferred conflict management style

Dealing with a conflict

• Identifying specific cause(s) of a conflict

• Stating individuals wants

• Suggesting and proposing solutions

• Using consequences

• De-escalating a conflict situation

• Managing solutions without loss of integrity

Questions and Answers

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