Training Courses

Conflict Resolution

One Day Course

Overview

Conflict is part of normal, everyday life, it is often caused by people having misunderstandings, alternative points of view or by people trying to achieve what they want at the expense of others.

In order to resolve conflict successfully, people need to understand the potential triggers of conflict and how their reaction can resolve a situation amicably, minimising both the damage to relationships and the loss of productivity in the workplace.
This course is very practical with workshops designed to give you the tools and skills to manage and deal with conflict on a personal basis, at home or at work. If you have a team with conflict issues, we can offer a private course to look at additional topics including the team dynamics which are not covered in this public course.

By the end of this course delegates will be able to identify the causes of conflict and introduce the skills and techniques necessary to minimise conflict and build productive relationships.
You need no previous experience to attend this course.

  • Private Courses

    One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

    We offer a free consultation service to help work out every detail and build the perfect course for you.

    From £599 + VAT per day

    Enquire Here

Course Outline

  • Introduction
    • The key components of conflict
    • Recognising the different stages in an escalating conflict
    • When to expect to achieve resolution to a conflict
    • Recognising situations where conflict may be about to occur

    Emotional Intelligence
    • What is Emotional Intelligence?
    • How can Emotional Intelligence be used in situations of conflict

    Employing your Emotional Intelligence
    • Self-awareness of personal emotions, triggers and default behaviours.
    • Self-management of personal emotions, triggers and default behaviours.
    • Observation and awareness of the other parties� behaviours and needs in moments of conflict.
  • Verbal and non-verbal communication
    • Understanding and using body language to influence conflict resolution
    • Using your tone and voice to influence conflict resolution
    • Understanding how different body language and verbal interaction can prevent and de-escalate conflict
    • Understanding your preferred conflict management style

    Dealing with a conflict
    • Identifying specific cause(s) of a conflict
    • Stating individuals wants
    • Suggesting and proposing solutions
    • Using consequences
    • De-escalating a conflict situation
    • Managing solutions without loss of integrity

    Questions and Answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel more than 7 days before your course and there's no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Reputation + Feedback

Our Clients


We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 19601 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed19601
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.8 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.7%

  Recent Feedback


"Excellent course really helpful with lots of transferable examples for everyday life "

"excellent services and brilliant staff"

"Clear advice, no jargon, kept us engaged."

"The right balance of learning and interaction."

"The whole course was good, Piers was very knowledgeable and helpful and the centre as a whole was a nice environment to train in."

"Trainer took the time to explain an exercise further, when I didn't really understand. "

"Really useful course from a great instructor who was really knowledgeable. Awesome explanations on lighting that were really useful. Great product tips"

"Course was really helpful and Rob was very knowledgeable."

"The atmosphere was great; very friendly and I liked that we had a designated table. The food was lovely. The bathrooms were great- i have never used toilets in a training environment that smelt this good! Our trainer was super friendly and knew lots about the topic and didn't make it seem intimidating to learn about something new. "

"I really enjoyed the course. Rob is really knowledgeable and very helpful. I can't wait to use my new learnt skills, especially the lighting aspect !"

"I was really impressed with the level of information that was shared with us, it not only had a technical aspect but also an incredible verbal overview. Plenty of opportunities to ask questions and I felt that the course remained relevant to me even when we were discussing different scenarios of filming with a smartphone."

"Lisa was really great at explaining and making the course interesting and engaging. "

"well paced, good support"

"The teaching was amazing, very clear and concise. Excellent facilities and staff and delicious food. I would recommend to anyone "

"Great enthusiasm from Richard. He knew his stuff."

"Just being damn friendly... and knowing your onions."

"Very knowledgeable trainer, was super impressed with everything "

"Great staff"

"Answering constant questions. Simon was very patient!"

"SIMON IS A GREAT TEACHER WITH INVALUABLE HANDS-ON KNOWLEDGE"

"The examples were clear , training fulfilled all my requirements and more. Vicki was very approachable, with an indepth knowledge and patient."

"Lovely people, knowledgable trainers, great tips and resources"

"I really liked Vicki's training style. The course was very relaxed but we still covered a large amount of information and I really feel like I've learnt a lot! She made it fun, interesting and relevant and I felt like I could ask questions or for help at any time and Vicki was always happy to help. Really good training course!"

"Very intuitive. "

"Lovely Vicky kept us curious and entertained while providing valuable insights into how to use Illustrator properly. She was very knowledgeable and happy to pop over to our station to help us all if needed with an incredible enthusiasm. The lunch was great and the office had a nice warm feel to it while the people here spectacular. "

"Friendly, clear instructions when arriving - Great tutor"

"Great tutoring, very good lunch."

"Really good at fitting in alot of knowledge into a two day course. Definitely learnt alot of tips and tricks to save time."

"The catering was amazing. The staff were really friendly and approachable and the trainer was very knowledgeable and entertaining."

"luch, smiles and photoshop = perfect"