Training Courses

Conflict Resolution

One Day Course

Overview

Conflict is part of normal, everyday life, it is often caused by people having misunderstandings, alternative points of view or by people trying to achieve what they want at the expense of others.

In order to resolve conflict successfully, people need to understand the potential triggers of conflict and how their reaction can resolve a situation amicably, minimising both the damage to relationships and the loss of productivity in the workplace.
This course is very practical with workshops designed to give you the tools and skills to manage and deal with conflict on a personal basis, at home or at work. If you have a team with conflict issues, we can offer a private course to look at additional topics including the team dynamics which are not covered in this public course.

By the end of this course delegates will be able to identify the causes of conflict and introduce the skills and techniques necessary to minimise conflict and build productive relationships.
You need no previous experience to attend this course.

  • Private Courses

    One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

    We offer a free consultation service to help work out every detail and build the perfect course for you.

    From £599 + VAT per day

    Enquire Here

Course Outline

  • Introduction
    • The key components of conflict
    • Recognising the different stages in an escalating conflict
    • When to expect to achieve resolution to a conflict
    • Recognising situations where conflict may be about to occur

    Emotional Intelligence
    • What is Emotional Intelligence?
    • How can Emotional Intelligence be used in situations of conflict

    Employing your Emotional Intelligence
    • Self-awareness of personal emotions, triggers and default behaviours.
    • Self-management of personal emotions, triggers and default behaviours.
    • Observation and awareness of the other parties� behaviours and needs in moments of conflict.
  • Verbal and non-verbal communication
    • Understanding and using body language to influence conflict resolution
    • Using your tone and voice to influence conflict resolution
    • Understanding how different body language and verbal interaction can prevent and de-escalate conflict
    • Understanding your preferred conflict management style

    Dealing with a conflict
    • Identifying specific cause(s) of a conflict
    • Stating individuals wants
    • Suggesting and proposing solutions
    • Using consequences
    • De-escalating a conflict situation
    • Managing solutions without loss of integrity

    Questions and Answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Reputation + Feedback

Our Clients


We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 18540 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed18540
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.8 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.7%

  Recent Feedback


"Keeping all in the room engaged and the topics relevant to our team and our work"

"Great venue, great training style"

"Everything. The building was beautiful, the lunch was delicious, the instructor was so helpful and friendly, and I got so much from the day!"

"Excellent relevant application"

"Piers was great! He was very approachable and presented relevant examples. None of the attendees felt like the day was long and the material wasn't just theory, but easily digestable content. Thank you!"

"everything was perfect, thanks. Wolf is great, the welcome was great, the food was lovely and all of the staff were very nice"

"Clear and easy to follow. Very specific to our needs, so it was perfect! Wolf is super easy to earn from, seriously knows his stuff! Will definitely be coming back. "

"bespoke courses tailored to what we need to know work better than the general courses for me"

"Everything - it was great that it wasn't task orientated"

"I was pleasantly surprised by the course and I learnt a lot from it. "

"trainer was excellent"

"teaching and the food is lovely!"

"Very engaging and knowledgeable trainer. Very useful information that will be beneficial for my role. Looking forward to applying what I have learnt to my work. Great lunch and refreshments! "

Barts Cancer Institute, Queen Mary University of London - 13th November

"I feel very prepared to take on SEO for my new website, so all bases were covered. The trainer made the course entertaining as well - really enjoyed it. "

"Vicky has adjusted the course content to everyone needs and requests, which has been very accommodating from her."

"happy with everything"

"Vicki was really friendly and approachable. Her knowledge is endless! amazing! "

"Good Facilities and catering"

"Very communicative and approachable that made it very interesting throughout. Well received course,"

"great environment"

"I think it was a perfect mix of information and interactive exercises. "

"Really, really useful space for brainstorming - will be taking back tons of actionable insights. Friendly, knowledgeable, open and easy. Flew by. "

"Personal examples and helping person to person rather than as a general group - a great course "

"Great training as always."

"Fab person the end of the phone who guided me in when I was close...but lost!"

"Great trainer -- really good insight into the basics of inforgraphics- have found it to be super useful! Nice group and great discussion regarding worked examples "

"Everything! Great expertise from the trainer, applicable skills to take away, and I was blown away by the food options and relaxed environment. Thanks!"

"Very supportive and approachable tutor. Nice to get the theory behind infographics and why they are useful. "

"Presenting the course, and work with individuals where needed. "

"Clear, helpful"