Training Courses

Conflict Resolution

One Day Course

Overview

Conflict is part of normal, everyday life, it is often caused by people having misunderstandings, alternative points of view or by people trying to achieve what they want at the expense of others.

In order to resolve conflict successfully, people need to understand the potential triggers of conflict and how their reaction can resolve a situation amicably, minimising both the damage to relationships and the loss of productivity in the workplace.
This course is very practical with workshops designed to give you the tools and skills to manage and deal with conflict on a personal basis, at home or at work. If you have a team with conflict issues, we can offer a private course to look at additional topics including the team dynamics which are not covered in this public course.

By the end of this course, delegates will be able to identify the causes of conflict and introduce the skills and techniques necessary to minimise conflict and build productive relationships.

You need no previous experience to attend this course.

  • Private Courses

    One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

    We offer a free consultation service to help work out every detail and build the perfect course for you.

    From £599 + VAT per day

    Enquire Here

Course Outline

  • Introduction
    • The key components of conflict
    • Recognising the different stages in an escalating conflict
    • When to expect to achieve resolution to a conflict
    • Recognising situations where conflict may be about to occur

    Emotional Intelligence
    • What is Emotional Intelligence?
    • How can Emotional Intelligence be used in situations of conflict

    Employing your Emotional Intelligence
    • Self-awareness of personal emotions, triggers and default behaviours.
    • Self-management of personal emotions, triggers and default behaviours.
    • Observation and awareness of the other parties� behaviours and needs in moments of conflict.
  • Verbal and non-verbal communication
    • Understanding and using body language to influence conflict resolution
    • Using your tone and voice to influence conflict resolution
    • Understanding how different body language and verbal interaction can prevent and de-escalate conflict
    • Understanding your preferred conflict management style

    Dealing with a conflict
    • Identifying specific cause(s) of a conflict
    • Stating individuals wants
    • Suggesting and proposing solutions
    • Using consequences
    • De-escalating a conflict situation
    • Managing solutions without loss of integrity

    Questions and Answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel more than 7 days before your course and there's no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Reputation + Feedback

Our Clients


We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 20087 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed20087
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.8 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.7%

  Recent Feedback


"Having premade spreadsheets to go through as examples was very helpful and time saving"

"Rob delivered the course in a personable yet professional style and had a really thorough knowledge of his craft. Looking forward to putting it into practice!"

"small classes which is very good, good examples, very good knowledge, good balance between theory and pratice "

"Really good theory which I found super useful. I feel more equipped in taking films - great skill to have learnt. Thanks Rob"

"Really enjoyed the day and ready to get capturing and improving using my Smartphone for videos. I really enjoyed the practical elements of the session. "

"Thought it was really useful overall. A lot of information, but straightforward and simple presentation. Thank you "

"Well organised, and interesting, impressed"

"There was the right amount of breaks. The class was very informative "

"Piers was great and really informative"

"Very welcoming, friendly staff"

"The trainer did not simply run by the syllabus, she was able to answer new questions"

"Providing real world examples of topics spoken about. Being supportive and friendly. "

"Excellent session, very interesting and learnt a lot about writing content for the web"

"Good examples and good to do exercises throughout the day relevant to our content and website. "

"Good delivery lots of info in a digestible format. Very nice trainer"

"as the group was small, it was possible to tailor the discussions to suit. good knowledge base and jouralist skiils thank you"

"The training classes are a great size and it's great to keep them small like this as it makes for a great learning environment "

"small classes, very attentive "

Totter & Tumble - 20th February

"Very happy overall."

SOAS University of London - 20th February

"Explaining very complicated things simply"

"Very informative and did not make us feel silly for any questions asked"

"All explained really clearly and in-depth answers to all questions asked"

"Flexible approach to our needs. Very professional. "

"Very good at explaining all elements, really understood the specific areas we wanted to learn more about. Welcoming space and environment. "

"Simon was a fantastic and knowledgeable instructor and I now feel confident to go away and implement the techniques I learned today on my organisation's website. The space is very airy and welcoming. Thanks for an informative day! "

St Vincent de Paul Society England and Wales - 20th February

"Good quality of food. Friendly staff. Competent and experienced trainers."

"Providing lots of delicious gluten free food options!"

"Really friendly and knowledgeable, relevant examples and great learning environment!"

"Everything, thoroughly enjoyed the course"

"Answering questions and demystifying"