Training Courses

Conflict Resolution

One Day Course

Classroom Based

Overview

Conflict is part of normal, everyday life, it is often caused by people having misunderstandings, alternative points of view or by people trying to achieve what they want at the expense of others.

In order to resolve conflict successfully, people need to understand the potential triggers of conflict and how their reaction can resolve a situation amicably, minimising both the damage to relationships and the loss of productivity in the workplace.
This course is very practical with workshops designed to give you the tools and skills to manage and deal with conflict on a personal basis, at home or at work. If you have a team with conflict issues, we can offer a private course to look at additional topics including the team dynamics which are not covered in this public course.

By the end of this course, delegates will be able to identify the causes of conflict and introduce the skills and techniques necessary to minimise conflict and build productive relationships.

You need no previous experience to attend this course.

Private Courses

One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

We offer a free consultation service to help work out every detail and build the perfect course for you.

From £599 + VAT per day

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Online Courses

We are working on ways to be able to offer our amazing courses online. If this is something that would be of interest to you, we would love to hear from you.

 

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Course Outline

  • Introduction
    • The key components of conflict
    • Recognising the different stages in an escalating conflict
    • When to expect to achieve resolution to a conflict
    • Recognising situations where conflict may be about to occur

    Emotional Intelligence
    • What is Emotional Intelligence?
    • How can Emotional Intelligence be used in situations of conflict

    Employing your Emotional Intelligence
    • Self-awareness of personal emotions, triggers and default behaviours.
    • Self-management of personal emotions, triggers and default behaviours.
    • Observation and awareness of the other parties� behaviours and needs in moments of conflict.
  • Verbal and non-verbal communication
    • Understanding and using body language to influence conflict resolution
    • Using your tone and voice to influence conflict resolution
    • Understanding how different body language and verbal interaction can prevent and de-escalate conflict
    • Understanding your preferred conflict management style

    Dealing with a conflict
    • Identifying specific cause(s) of a conflict
    • Stating individuals wants
    • Suggesting and proposing solutions
    • Using consequences
    • De-escalating a conflict situation
    • Managing solutions without loss of integrity

    Questions and Answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel more than 7 days before your course and there's no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Reputation + Feedback

Our Clients


We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 20423 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed20423
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.8 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.6%

  Recent Feedback


"Brilliant location, Amazing trainer"

"The teaching was methodical and at a pace that I could learn."

"Very happy with all"

"personal patient service"

"Really kind staff. "

"Course sizes made it personable"

"Great teaching and front of house staff."

"Brilliant teacher, brilliant course. Will definitely recommend. "

"Venue, food, trainer and content"

"During the course I liked the time taken to get to know what each of our areas we wanted to work on. I loved the small group! rare these days. Its always having good examples from someone who writes and to hear other people issues and examples. thanks"

"Really nice to be taken right through from the basics and build up to what you need to know to make it look professional. "

"All of it!"

"Great service immediately from booking. Rob was incredibly knowledgeable and made the course a really fun experience. I learnt a lot - thank you!"

"I loved the course and look forward to do more :)"

"Great course! Jason was very helpful and knowledgeable. Learned a lot and will definitely will be back to learn more. 100% would recommend to my friends and colleagues. "

"explaining in a very understandable manner"

"Informing, answering questions, making it interesting "

"Friendy, informative training"

"Approachable and open to questions. Good at going through statistics. Examples of how brands are successful on social media."

"keeping the environment and training running in a safe way even with covid-19 emergency practical exercises "

"Great environment and good facilities. Enjoyable course"

"Being friendly, knowledge and answering any questions thoroughly"

"everything was clearly explained, and explained in a way that was easy to follow. Any questions I/we had were clearly explained along with examples and also in terms that were relevant to our situations with our businesses. "

"The Venue, the food, the training....Brilliant"

"customer service. good trainer. good pace and autonomy on my private course"

"Approachable and friendly trainer"

"Very friendly. Lisa was an excellent teacher and really tailored the teaching to our needs. Lunch was great."

"Lunch was great! the toilets were super clean and both the staff and the trainer were very friendly and approachable. "

"Lisa listened to what we said we used Excel for and adjusted some of the tools, shortcuts we were introduced to. Great lunch. I arrived slightly exhausted as just getting used to walking without crutches and was immediately asked if I were OK and was there anything that could be done to help me. I was also asked at the first break."

"clearly explaining complex subjects,providing examples & also very good at explaining in terms relevant to our situations and software. "