We know training inside out. We can advise you on all the options to make sure you get the best possible course.
Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.
Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.
The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.
Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.
We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.
We've worked very hard over the last 20 years to grow our business through personal recommendations.
When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.
We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.
We know that choosing the best course can be difficult, maybe the thoughts of the 17635 other clients we've asked will give you the inspiration to join us too.
The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.
| Attendees surveyed | 17635 |
| Trainer Knowledge | 9.8 / 10 |
| Trainer Materials | 9.6 / 10 |
| Trainer Preparation | 9.8 / 10 |
| Overall Trainer Score | 9.7 / 10 |
| Centre Lunch | 9.6 / 10 |
| Centre Staff | 9.9 / 10 |
| Overall Centre Score | 9.7 / 10 |
| Overall Experience | 9.6 / 10 |
| % Who Would Recommend Us | 99.7% |
"Engaging and positive environment"
"Very knowledgeable and approachable."
"Tina is an excellent trainer"
"Refreshments great as always. Trainer was knowledgeable and very open to answering questions as they arose."
"-Good examples of day to day examples which are relate-able -Asking the class their examples of how this has or hasn't effected them previously - Expanding on not just minute taking tips but also room and mindful examples "
"very welcoming, friendly, felt as part of community"
"Everything was organised well and I would not recommend any changes."
"Good course and lovely environment "
"Great training, very informative and relevant examples"
"Interactive discussion, making people feel comfortable to speak, encouraging abilities, highlighting the underlying challenges in writing good minutes "
"Trainer made us feel at ease from the start and the course was really helpful. I look forward to putting everything we have learnt into practice. The examples were good and the activity helped highlight the good and bad habits I have currently and things that need to be tweaked or changed. Thank you so much."
"Donna was incredible- she has completely restored my fair in my ability and knowledge on minute taking. She was knowledgeable, fun, down to earth, helpful and very understanding. I would recommend this course to anyone. The course environment was lovely ( a hidden gem in London) The lunch was lovely, a little carb heavy but very nice :)"
"The course was pitched just right for me"
"Donna was amazing, patient, reassuring and a good teacher."
"Entertaining and engaging. Donna included examples from her own life and experience that were helpful. Very knowledgeable. Real confidence boost for someone who has no knowledge or experience of minute taking. "
"Donna was fantastic! She was incredibly knowledgeable and explained things in a way that related to everyone, not only within a work environment but within every day lives. She made me feel much better about my minute taking and made me realise that I am actually doing a good job. "
"Making us feel welcome Knowledgeable trainer Nice range of refreshments"
"The overall atmosphere was great for training. Good lunches and refreshments. Small classes are really useful."
"Making people feel comfortable, great atmosphere, friendly staff and effective training sessions "
"Very informative and knowledgeable trainer. Really enjoyed the course and looking forward to receiving presentation and templates via email. Great venue."
"The atmosphere of the training centre is lovely, and I liked the training exercises. I also like that the trainer did not provide print-outs as this is often a waste of paper; instead we were offered the option of emailing him and receiving the course slides by email."
"Good organisation and friendly atmosphere."
"The course was really nice and helpful, everyone was friendly and the environment is clean and welcoming. The trainer was great in explaining everything to us , friendly and the way he speaks is perfectly clear to everyone!"
"Everything. I really had a good time and learnt a lot from Donna. The fact that I was the only student made the training even more useful because we focused on my needs at work. It was great, thanks!"
"Great food!"
"Lunch and area for breaks very bright and spacious"
"Lunch and preparation with a warm welcome on arrival"
"A very nice and relaxed environment to learn in. Small classroom made it easy to ask lots of questions and feel like we were receiving a personal style of training. Lunch and snacks were amazing!! "
"Great lunch as always! Love the fact it is small classes which is why I would continue to keep coming back here for courses!"
"Making what could be a daunting experience for people a very welcome and enjoyable one"
"Giving examples and hospitality "
"I was impressed with all aspects of the course. "
"The trainer was excellent, the lunch was tasty and the venue space is bright."
"friendly approachable trainer, engaged, involved us with exercises, asked about our experiences and tried getting to know us, tried to get a sense of our experience and find areas for us to improve. Tried to personalize it to our knowledge and continuously made sure we were clear on what we were discussing and if there was anything we wanted to elaborate on. "
"Great space for training - loved the set up etc . Loved having a small group - really one to one and tailored to needs of individuals. Good schedule for day - enough sessions/breaks etc. Trainer was very approachable, knowledgeable and engaging Covered loads - all very relevant Good exercises to test skills Would definitely recommend "
