Training Courses

mac OS Sierra Support Essentials

  2 reviews

Three Day Course


macOS Support Essentials 10.12 is an Apple authorised three day course that provides a comprehensive understanding of macOS Sierra and how support users working on it.

The course is designed for those who manage computer networks or computer labs that run macOS and those who support Mac users.

The course is a mixture of lectures and hands-on, real-world exercises that will teach delegates to set up macOS users, configure system preferences, manage security and permissions, troubleshoot using macOS Sierra's diagnostic and repair tools and how to support peripheral devices.

This course prepares delegates to take the OPTIONAL Apple Certified Support Professional (ACSP) 10.12 certification exam, either on the last day of the course or at a future date. Please note there is an additional charge for the exam. Delegates must have existing macOS knowledge and basic computer navigation skills.

Public Course Dates & Pricing

  • Public Courses

    Small class sizes so you get the maximum amount of trainer time possible. You attend with delegates from other companies.

    A great, cost efficient way to learn, discounts are also available for group bookings.


    Discount Info
  • Private Courses

    One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

    We offer a free consultation service to help work out every detail and build the perfect course for you.

    From £545 + VAT per day

    Free Consultation

Course Outline

  • Installation and Configuration
    • Install macOS Sierra
    • Set Up and Configure macOS
    • Use macOS Recovery
    • Update macOS Software

    User Accounts
    • Manage User Accounts
    • Manage User Home Folders
    • Manage System Security
    • Manage Keychain Access

    File Systems and Storage
    • Manage File Systems and Storage
    • Manage FileVault
    • Manage Permissions and Sharing Sierra 101

    Data Management
    • Use Hidden Items, Shortcuts, and File Archives
    • Manage System Resources
    • Use Metadata and Spotlight
    • Manage Time Machine
  • Applications and Processes
    • Install Applications
    • Manage Documents
    • Manage and Troubleshoot Applications

    Network Configuration
    • Manage Basic Network Settings
    • Manage Advanced Network Settings
    • Troubleshoot Network Issues

    Network Services
    • Manage Network Services
    • Manage Host Sharing and the Personal Firewall

    System Management
    • Troubleshoot Peripherals
    • Manage Printing and Scanning
    • Troubleshoot Startup and System Issues

    Questions and Answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Reputation + Feedback

Our Clients

We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 12250 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed12250
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.8 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.7%

  Recent Feedback

"excellent trainer, fantastic environment, and very happy lunch is provided as it saves time and money."

"Providing excellent training staff Fantastic environment and facilities Great hospitality Mark Cullimore has been a brilliant trainer, with in-depth knowledge of the subject. Highly recommended ."