Training Courses

Effective Interviewing Techniques

  39 reviews

One Day Course


This course is designed for anyone who has to conduct interviews - whether you are a journalist, writer, researcher or someone who is required to undertake interviews face to face or over the phone as part of your job.

It should be noted that the course is not suitable for those wishing to conduct recruitment or HR related interviews.

The course covers asking the right questions, opening gambits, avoiding closed answers, keeping an interview on-track and how to ensure you leave an interview with the information you need.

The course also covers tips and tricks for dealing with reluctant or difficult interviewees. You need no previous experience to attend this course.

Public Course Dates & Pricing

  • Public Courses

    Small class sizes so you get the maximum amount of trainer time possible. You attend with delegates from other companies.

    A great, cost efficient way to learn, discounts are also available for group bookings.


    Discount Info
  • Private Courses

    One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

    We offer a free consultation service to help work out every detail and build the perfect course for you.

    From £599 + VAT per day

    Free Consultation

Course Outline

  • Interviews vs conversations
    • How interviews and conversations differ
    • Developing an effective interview technique

    Preparing for an interview
    • Essential preparation
    • What to research and how to research it

    Discovering the angle
    • Choosing an angle for the interview
    • Establishing credibility and building rapport
    • Structuring your questions
    • Maintaining the angle
    • Using body language during the interview

    The interview arc
    • What is the interview arc and how does it function?
    • Staying focused during an interview

    Different types of interviewing techniques
    • Phone, email and face to face
    • Advantages and disadvantages of each
    • Adapting your interview style for each medium
    • Avoiding closed answers
  • Transcribing
    • Notes or recording?
    • Organising your interview notes - what to use and what to throw away

    Using quotes
    • How to obtain quotes from an interview effectively and ethically
    • On or off the record?
    • Legal implications

    The difficult interview
    • How to deal with reluctant or difficult interviewees

    The art of the 10 minute interview
    • Getting the maximum from minimum time
    • Using the Q&A profile structure
    • Keeping them talking right to the end

    Questions and answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Reputation + Feedback

Our Clients

We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 17679 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed17679
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.8 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.7%

  Recent Feedback

"The trainer was helping me with improving the interview I am currently working on. "

"I was extremely satisfied with all aspects of the course. I liked the fact that it started at 10am as it allowed me some time to recover after flying in the night before. Piers was very knowledgeable and explained everything very clearly with good examples. The case studies and role playing were very helpful, and I have a lot of take-aways to put into practise in my job. Thanks a lot!!"

"Great class size of 3, was a good balance between interactive exercises and learning. Overall really happy and will be looking to get my team in similar training courses here."

"Very welcoming and friendly space and staff. The course has been super informative and was delivered very well."

"Delivery, facilities, friendliness was all top notch. Content was useful and valuable. Would definitely recommend!"

"Great relaxed environment excellent teacher and nice food and refreshments at an accessible and light location"

"* Making the day relevant to all attendees, despite us coming from different backgrounds/industries * Spotting errors/gaps in our interview skills * Helping us work out how to ask good questions! * Really enjoyable, insightful experience"

"Another highly engaging, energetic and enjoyable course. Pretty sure it's the best I've been on"

"good environment, knowledgable trainer"

"Being really specific, knowledgeable and helpful"

"good location/setup"

"Lovely training centre with friendly staff and good food. Felt very well looked after."

"Good relevant examples "

"Great facilities and knowledgeable trainer"

"Great practical exercises, got me thinking in a new way"

"Genuine industry insight. Practical real-life examples. Structured training that followed a natural course. Friendly instructor. Nice amount of breaks. Personalised teaching. "

"Helen was great! Really encouraging and knowledgable. I feel better prepared to go out and interview."

"Very welcoming environment, knowledgeable teacher, well organised day"

"It was interesting and insightful course, with lots of time to practice our skills. Great space and lunch. "

"I liked the fact that it was a small group. There was a good amount of practical elements. The refreshments were good too."

"Once again, the instruction was relevant to what I do, the instructor knowledgeable about the subject, interesting and this will be very useful to me in my job. "

"A useful day and tailored to my particular situation - thank you "

"really good and engaging course. learned a lot. good to have one on one guidance"

"The interview practice at the end was really useful."

"Excellent trainer, very friendly and knowledgeable. It ended up being a one-to-one session, which I was nervous about at first, but he immediately put me at ease, built rapport, and generally did all the things he ended up teaching me about as key interviewing techniques! I would definitely recommend this course and Piers as a trainer."

"Excellent one-to-one tuition from Andrew! I found my training day really helpful and have learned a lot!"

"Great facilities, really knowledgeable and engaging trainer."

"Providing a friendly and relaxed atmosphere, delivering relevant, useful and engaging information, and tailoring content to specific contexts."

"The training was tailored to my work, and I got opportunities to practice the skills I learnt. I also feel very encouraged to go out and perform what I've learnt"