Mac OSX 10.8 : Support Essentials

Three Day Course


OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X 10.8 (Mountain Lion). This course is designed to give you a tour of the breadth and functionality of OS X Mountain Lion and the best methods for effectively supporting users of OS X Mountain Lion. The course is a combination of lectures and practical, hands-on study exercises that provide real-world experience.

This is the official, Apple Authorised course for Help desk specialists, service technicians and anyone who manages networks, computer labs or supports Mac users.

Having completed this course, you can take the Apple Certified Support Professional (ACSP) 10.8 exam at Media Training. You should have a working knowledge of using a Mac and some basic troubleshooting experience.

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Course Outline

  • Welcome
    • OS X Mountain Lion Certification

    Installing OS X Mountain Lion
    • Use the installer log files to verify a successful installation
    • Configure OS X Mountain Lion with the Setup Assistant
    • Using Software Update and Installer
    • Troubleshooting tips and techniques

    User Accounts
    • Create and manage user accounts
    • Create and manage administrator accounts
    • Locate directory attributes
    • Security password selection
    • Keychain
    • FileVault

    File Systems
    • File systems supported by OS X Mountain Lion
    • File and Directory ownership and permissions
    • Disk Utility and file repair
    • Using the command line for file management

    Data management
    • The root volume
    • File system layout
    • Frameworks
    • File types unique to OS X Mountain Lion
    • Spotlight
    • File archives
    • Disk images
    • Archiving and restoring date with Time Machine
    • Managing backup data
    • How to access date outside Time Machine

    Applications and processes
    • Applications supported by OS X Mountain Lion
    • Applications created with different developer APIs
    • The UNIX concept of a process
    • The relationship between processes and applications
    • Tools for monitoring and managing processes
    • Application preferences
    • Boot Camp

    Questions and answers
  • Network Configuration
    • Basic network configuration
    • TCP/IP networking
    • AirPort
    • Multiple Network connections
    • Appropriate use of network connections
    • Isolating and troubleshooting network elements

    Network Services
    • Connecting to common network resources
    • Network Users accounts with Directory Services
    • AFP, SMB, SSH, FTP and WebDAV connections
    • Bonjour
    • NetBIOS
    • The network browser
    • Isolating client software issues from network issues
    • Peer to peer collaboration
    • Sharing files between Macs and Windows
    • Sharing web documents
    • Screen sharing
    • Firewall techniques

    Peripherals and printing
    • Connecting peripherals to a Mac
    • Device drivers for common peripherals
    • Managing printers
    • Print-job management
    • Printer PPDs and PDF workflow
    • Techniques for isolating cabling, driver or application issues

    System Startup
    • Troubleshooting boot issues with a Mac at startup
    • Phases of the startup process
    • Which part of the system is active during each phase
    • Issues that can arise
    • Automatic process launching with launchd
    • Login window startup items

    Questions and answers

Follow On Courses

  • Who Are We?

    Media Training is the UK's largest provider of Apple authorised training courses.

    We offer over 200 classroom based training courses in design, web, video, marketing, writing and business skills.

    Authorised Training Partner

    London Bridge Centre

    Unit 5,
    Suffolk House,
    127-129 Great Suffolk Street,
    SE1 1PP


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    Why Choose Us?

    • We know training inside out. We can advise you on all the options to make sure you get the best possible course.

    • We're the UK's largest Adobe Authorised centre. Our trainers are accredited with vast industry experience.

    • Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.

    • Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

    • The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

    • Tell us which you use and it'll be booted up and waiting with the latest software when you arrive on your course.

    • We don't say goodbye when you leave the centre. We'll be around to answer your questions when you need us.

    • We provide a lovely onsite lunch so you can relax. We won't send you out to the shops with a voucher.

    Training Course:
    Mac OSX
    12th May

    Really informative, clear and concise, I would definitely recommend this course to a colleague.

    Training Course:
    Mac OSX
    12th May

    Flexible and informative .

    Transport for London
    Training Course:
    Mac OSX
    15th Apr

    Flexible to the needs of our group, while structured so that it made sense. Lots of fun!.

    Transport for London
    Training Course:
    Mac OSX
    15th Apr

    Professional and friendly approach.

    The One Off
    Training Course:
    Mac OSX
    3rd Feb

    The course covered all of my questions and highlighted new ones.

    Support & Inspiration

    • After your course we won't leave you hanging. If you forget something you covered, call us and one of our expert trainers will get you back up and running.

    • At the end of the course you'll be provided with comprehensive course notes to use when you get back to the office. You also receive a certificate of attendence.

    • Skills videos, tutorials and articles created by our expert trainers are regularly posted on our site. These will keep you inspired and help polish your skills.

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