Mac OSX 10.7: Support Essentials (Lion)

Mac OS X Support Essentials 10.7 is a three day, practical course that provides an in-depth exploration of troubleshooting on Mac OS X. This Apple authorised course is designed to give you a tour of the breadth of functionality of OS X and provide the best methods for effectively supporting users of Mac OS X systems.

This course outline is designed for users of Mac OS X 10.7 (Lion). The course explores the exciting new features in Lion; the new install paradigm, Autosave and Restore, Restore Partitions, together with an overview of some of the new interface enhancements such as Mission Control, full-screen apps and gestures.

This course is for helpdesk specialists, technical co-ordinators, service technicians and others who support Mac OS X customers and users. This includes IT and helpdesk personnel in creative and publishing environments and technical personnel or power users who manage networks of OS X systems for their organisation.

Having completed this course, you can take the Mac OS X 10.7 Support Essentials exam at Media Training when it becomes available later this year.

Pre-Course Requirements:
You should be a competent Macintosh or Windows user (with working knowledge of the Mac) with some basic troubleshooting experience.

• Welcome
  • OS X Certification
  
  Installing OS X Lion
  • Installing without a DVD
  • Using App Store to install
  • Minimum specs
  • Monitoring the install process
  • Configuring a new install
  • Migrating from other Macs and PCs
  • Tips and Tricks
  
  User Accounts
  • Creating and deleting accounts
  • Archiving and moving accounts
  • Different levels of security
  • The functions of different passwords
  • Using and managing Keychain
  
  Command Line and Automation
  • CLI essentials
  • How to get help
  • Listing in different ways
  • Using Automator and AppleScript
  • Creating a simple shell script
  
  File Systems
  • Different disk and volume configurations
  • Using Disk Utility and System Profiler
  • Understanding the geography of the file systems
  • The significance of the Library system
  • Different kinds of resources
  • Troubleshooting and repair of the file system
  • Using FileVault to encrypt at disk level
  • Using hidden Restore Volumes
  
  File Management
  • Understanding permissions
  • Locked files and Sticky Bits
  • Hidden files
  • Resource forks and metadata
  • Packages and Bundles
  • Archiving and compressing files
  • Understanding Spotlight and QuickLook
  • Aliases and links
  • Using TimeMachine and AutoSave
  
  Tweet
• Application Environment
  • Different types of application environments
  • Understanding Restore
  • Full-screen applications
  • Mission control and gestures
  • Multiple instances of the Finder
  • Monitoring applications
  • Understanding the importance of application support files
  • Troubleshooting and tips
  • An overview of Boot Camp
  
  Network Configuration
  • Connecting to a network
  • Using the Terminal and Network Assistant to help with issues
  • Working with Locations
  • Different hardware ports
  • Virtual ports, VPN and Link Aggregate
  • Network troubleshooting and fixes
  
  Network Services
  • Understanding the Sharing Preferences
  • Creating AFP and SMB services
  • Understanding Share points, Sharing Users and Groups
  • Screen Sharing, Remote Management and SSH
  • Peripheral sharing
  • Enabling Apache webserver
  • Overview of Directory Services and Kerberos
  
  Peripherals and Printing
  • Different classes of peripherals
  • Peripheral contention
  • Troubleshooting and fixes
  • Using System Profiler to check peripheral buses
  • Installing printers
  • Different printer interfaces
  • Working with Queues
  • An overview of the C.U.P.S interface
  • Checking log files
  • Troubleshooting printer issues
  
  Startup Sequence
  • Overview of the sequence
  • EFI and startup keys
  • Kernel load
  • The importance of Launchd
  • The new login screen
  • Startup troubleshooting and tips
  
  Questions and answers