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Mac OSX 10.7: Support Essentials (Lion)

Mac OS X Support Essentials 10.7 is a three day, practical course that provides an in-depth exploration of troubleshooting on Mac OS X. This Apple authorised course is designed to give you a tour of the breadth of functionality of OS X and provide the best methods for effectively supporting users of Mac OS X systems.

This course outline is designed for users of Mac OS X 10.7 (Lion). The course explores the exciting new features in Lion; the new install paradigm, Autosave and Restore, Restore Partitions, together with an overview of some of the new interface enhancements such as Mission Control, full-screen apps and gestures.

This course is for helpdesk specialists, technical co-ordinators, service technicians and others who support Mac OS X customers and users. This includes IT and helpdesk personnel in creative and publishing environments and technical personnel or power users who manage networks of OS X systems for their organisation.

Having completed this course, you can take the Mac OS X 10.7 Support Essentials exam at Media Training when it becomes available later this year.

Pre-Course Requirements:
You should be a competent Macintosh or Windows user (with working knowledge of the Mac) with some basic troubleshooting experience.

  • Welcome
    • OS X Certification

    Installing OS X Lion
    • Installing without a DVD
    • Using App Store to install
    • Minimum specs
    • Monitoring the install process
    • Configuring a new install
    • Migrating from other Macs and PCs
    • Tips and Tricks

    User Accounts
    • Creating and deleting accounts
    • Archiving and moving accounts
    • Different levels of security
    • The functions of different passwords
    • Using and managing Keychain

    Command Line and Automation
    • CLI essentials
    • How to get help
    • Listing in different ways
    • Using Automator and AppleScript
    • Creating a simple shell script

    File Systems
    • Different disk and volume configurations
    • Using Disk Utility and System Profiler
    • Understanding the geography of the file systems
    • The significance of the Library system
    • Different kinds of resources
    • Troubleshooting and repair of the file system
    • Using FileVault to encrypt at disk level
    • Using hidden Restore Volumes

    File Management
    • Understanding permissions
    • Locked files and Sticky Bits
    • Hidden files
    • Resource forks and metadata
    • Packages and Bundles
    • Archiving and compressing files
    • Understanding Spotlight and QuickLook
    • Aliases and links
    • Using TimeMachine and AutoSave

  • Application Environment
    • Different types of application environments
    • Understanding Restore
    • Full-screen applications
    • Mission control and gestures
    • Multiple instances of the Finder
    • Monitoring applications
    • Understanding the importance of application support files
    • Troubleshooting and tips
    • An overview of Boot Camp

    Network Configuration
    • Connecting to a network
    • Using the Terminal and Network Assistant to help with issues
    • Working with Locations
    • Different hardware ports
    • Virtual ports, VPN and Link Aggregate
    • Network troubleshooting and fixes

    Network Services
    • Understanding the Sharing Preferences
    • Creating AFP and SMB services
    • Understanding Share points, Sharing Users and Groups
    • Screen Sharing, Remote Management and SSH
    • Peripheral sharing
    • Enabling Apache webserver
    • Overview of Directory Services and Kerberos

    Peripherals and Printing
    • Different classes of peripherals
    • Peripheral contention
    • Troubleshooting and fixes
    • Using System Profiler to check peripheral buses
    • Installing printers
    • Different printer interfaces
    • Working with Queues
    • An overview of the C.U.P.S interface
    • Checking log files
    • Troubleshooting printer issues

    Startup Sequence
    • Overview of the sequence
    • EFI and startup keys
    • Kernel load
    • The importance of Launchd
    • The new login screen
    • Startup troubleshooting and tips

    Questions and answers