Mac OSX 10.7: Support Essentials

Three Day Course

Overview

Mac OS X Support Essentials 10.7 is a three day, practical course that provides an in-depth exploration of troubleshooting on Mac OS X. This Apple authorised course is designed to give you a tour of the breadth of functionality of OS X and provide the best methods for effectively supporting users of Mac OS X systems.

This course outline is designed for users of Mac OS X 10.7 (Lion). The course explores the exciting new features in Lion; the new install paradigm, Autosave and Restore, Restore Partitions, together with an overview of some of the new interface enhancements such as Mission Control, full-screen apps and gestures.

This course is for helpdesk specialists, technical co-ordinators, service technicians and others who support Mac OS X customers and users. This includes IT and helpdesk personnel in creative and publishing environments and technical personnel or power users who manage networks of OS X systems for their organisation.

Having completed this course, you can take the Mac OS X 10.7 Support Essentials exam at Media Training when it becomes available later this year. You should be a competent Macintosh or Windows user (with working knowledge of the Mac) with some basic troubleshooting experience.

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Course Outline

  • Welcome
    • OS X Certification

    Installing OS X Lion
    • Installing without a DVD
    • Using App Store to install
    • Minimum specs
    • Monitoring the install process
    • Configuring a new install
    • Migrating from other Macs and PCs
    • Tips and Tricks

    User Accounts
    • Creating and deleting accounts
    • Archiving and moving accounts
    • Different levels of security
    • The functions of different passwords
    • Using and managing Keychain

    Command Line and Automation
    • CLI essentials
    • How to get help
    • Listing in different ways
    • Using Automator and AppleScript
    • Creating a simple shell script

    File Systems
    • Different disk and volume configurations
    • Using Disk Utility and System Profiler
    • Understanding the geography of the file systems
    • The significance of the Library system
    • Different kinds of resources
    • Troubleshooting and repair of the file system
    • Using FileVault to encrypt at disk level
    • Using hidden Restore Volumes

    File Management
    • Understanding permissions
    • Locked files and Sticky Bits
    • Hidden files
    • Resource forks and metadata
    • Packages and Bundles
    • Archiving and compressing files
    • Understanding Spotlight and QuickLook
    • Aliases and links
    • Using TimeMachine and AutoSave
  • Application Environment
    • Different types of application environments
    • Understanding Restore
    • Full-screen applications
    • Mission control and gestures
    • Multiple instances of the Finder
    • Monitoring applications
    • Understanding the importance of application support files
    • Troubleshooting and tips
    • An overview of Boot Camp

    Network Configuration
    • Connecting to a network
    • Using the Terminal and Network Assistant to help with issues
    • Working with Locations
    • Different hardware ports
    • Virtual ports, VPN and Link Aggregate
    • Network troubleshooting and fixes

    Network Services
    • Understanding the Sharing Preferences
    • Creating AFP and SMB services
    • Understanding Share points, Sharing Users and Groups
    • Screen Sharing, Remote Management and SSH
    • Peripheral sharing
    • Enabling Apache webserver
    • Overview of Directory Services and Kerberos

    Peripherals and Printing
    • Different classes of peripherals
    • Peripheral contention
    • Troubleshooting and fixes
    • Using System Profiler to check peripheral buses
    • Installing printers
    • Different printer interfaces
    • Working with Queues
    • An overview of the C.U.P.S interface
    • Checking log files
    • Troubleshooting printer issues

    Startup Sequence
    • Overview of the sequence
    • EFI and startup keys
    • Kernel load
    • The importance of Launchd
    • The new login screen
    • Startup troubleshooting and tips

    Questions and answers

Who Are We?

Media Training is the UK's largest provider of Apple authorised training courses.

We offer over 200 classroom based training courses in design, web, video, marketing, writing and business skills.

Authorised Training Partner

Kings Cross Centre

Waterloo Centre

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Why Choose Us?

  • We know training inside out. We can advise you on all the options to make sure you get the best possible course.

  • We're the UK's largest Adobe Authorised centre. Our trainers are accredited with vast industry experience.

  • Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.

  • Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

  • The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

  • Tell us which you use and it'll be booted up and waiting with the latest software when you arrive on your course.

  • We don't say goodbye when you leave the centre. We'll be around to answer your questions when you need us.

  • We provide a lovely onsite lunch so you can relax. We won't send you out to the shops with a voucher.

Nicola
TFL
Training Course:
Mac OSX
12th May

Really informative, clear and concise, I would definitely recommend this course to a colleague.

Zoe
TFL
Training Course:
Mac OSX
12th May

Flexible and informative .

Erica
Transport for London
Training Course:
Mac OSX
15th Apr

Flexible to the needs of our group, while structured so that it made sense. Lots of fun!.

Darren
Transport for London
Training Course:
Mac OSX
15th Apr

Professional and friendly approach.

Jason
The One Off
Training Course:
Mac OSX
3rd Feb

The course covered all of my questions and highlighted new ones.

Support & Inspiration

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